China

Service engineer machines.

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01 Job description

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02 Duties and Responsibilities

Handle incoming service calls in a friendly and professional manner
Data entry of service requests within CRM system and escalate unsolved issues to Service Engineers
Ensure customer communications, follow up, and open issues are being tracked and communicated to
the Service Engineers within a timely manner
Update customer profile within Zoho CRM system
Data Entry of On-Line Sales Orders into E2
Assist in the fulfillment of On-Line Sales orders in a timely manner
Prepares regular reports that gather and summarize data and monitor Service Tickets
Assist Service Engineers/Technicians on repair procedures
Assumes any other job responsibilities and tasks as assigned by the department or company

03 Qualifications

High School graduate or equivalent
Working knowledge of MS Oice and 2 years Data Entry experience
Self-motivated
Mechanically and technically inclined
Excellent communication and interpersonal skills
Strong analytical mindset
Customer relations and service oriented

04 Our offer

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05 Interested?

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Do you feel up for this challenge? Then do not hesitate to send your application and resume to careers@cnudefco.com

Let’s talk

Service engineer machines.